Each year the Water Utility replaces water meters that have been in place for twenty or more years. If you find a bright orange paper tag which is normally placed at your front door, the Janesville Water Utility asks that you please promptly call to schedule an appointment. During the visit a water utility customer service representative will visit your home to replace the water meter with a new one free of charge. Each appointment takes about 30 minutes to complete and may be scheduled from 7:15 am – 5:30 pm Monday through Thursday and 7:15 am - 2:15 pm on Fridays.
Water Utility Superintendent Craig Thiesenhusen explains, “It’s to a water customer’s advantage to get a new meter installed. The appointment goes quickly and helps ensure the customer is being accurately billed.”
For questions about the City’s water meter replacement program or to schedule an appointment, please contact the Water Utility at 755-3115 between 7 am - 4 pm Monday through Friday.
If you find an orange notice like the one below on your front door, please call the Water Utility promptly to schedule an appointment.