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Office Hours  7:00 a.m. - 4:00 p.m., Monday through Friday
Location 123 East Delavan Drive
Telephone (608) 755-3115
Fax (608) 755-3125
Email Contact the City
Meet the staff

David Botts, Utility Director

Craig Thiesenhusen, Water Utility Superintendent

24-Hour Emergency Service

Telephone: (608) 755-6375

Summary of Services

The Janesville Water Utility provides an abundant supply of high quality water for Janesville residents, businesses and industries. Water is also provided for fire protection. The utility's eight wells and pumping equipment can produce 32 million gallons of water per day.

The water supply for the City of Janesville includes the operation and maintenance of eight wells, three booster stations, two water storage reservoirs and one elevated tower.

Average daily water usage is about 10 million gallons with a maximum recorded daily demand of 25.8 million gallons. Disinfection and chemical treatment are provided at each pumping station by the addition of chlorine and fluoride. Water samples are collected and tested daily, and the results are transmitted to the Wisconsin Department of Natural Resources monthly.

The water distribution system consists of a network of over 371 miles of water mains. These water mains are of sufficient size to provide for fire protection purposes. Activities such as repairing water mains and services, and maintaining valves and hydrants are necessary to support the distribution system. Customer services activities include responding to low water pressure complaints, raising and lowering stop boxes, installing new water meters, and thawing frozen services and meters. Other services include shutting off water to allow plumbing repairs and making seasonal water service connections.  Emergency maintenance service is provided 24 hours a day, 7 days a week.

Each quarter water meter readers record readings from over 22,900 meters. The consumption recorded on the water meters is used to establish water and wastewater charges for the majority of the customers.

The Water Utility gives tours of their facilities to interested groups or organizations.  Please contact the Water Utility to schedule a tour.

Water Utility Mission Statement

The mission of the Janesville Water Utility is to provide a high quality water supply for domestic, commercial, industrial, and fire protection purposes at an adequate pressure and in abundant supply to all customers.

Other Related Information

To see how Janesville's utility rates compare to our peer cities or for questions regarding your utility bill, please visit the Utility Billing Office webpage.

If you would like to read or print Janesville's ordinances that relate to wastewater and sewer, please visit the ordinance section of our website and choose Chapter 13 from the ordinance book.

If you have questions regarding a Sewer Backup, please visit this page.

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