Call the Water Utility (755-3115) immediately if you have a sewer backup in your basement or your sanitary sewer line.
Call the 24-Hour Emergency Number (755-6375) after hours (or on weekends or holidays).
Usually, roots in the sewer main or service lateral cause backups. However, grease, rags, or other foreign objects in the sewer can also cause backups. There are ways to lower your risk of sewer backups. Avoid putting grease from bacon and other foods down the sink. Put grease in a jar and then in the trash instead. It is especially important for restaurants to properly clean and use their grease traps. Also avoid putting things down the sink or toilet that should be placed in the trash (diapers, rags, paper towels, plastics, napkins, etc.).
Please review our Sanitary Sewer Back-up brochures for more information.